Terms and conditions

Administration of the purchase and sale at rudolphcare.com is managed by:

A.E. Rudolph ApS
Company registration no.: 30903412
Antoinettevej 3
2500 Valby
Denmark
Telephone: +45 53571123

 

These terms and conditions apply for your purchase of products from Rudolph Care through rudolphcare.com.

 

Product information 

 

The main features of Rudolph Care’s products are detailed on rudolphcare.com. If you have any additional questions concerning the information provided, please feel free to contact us at +45 33131123 or by email: kontakt@rudolphcare.com

 

placement of orders

 

When placing an order through rudolphcare.com, such order is a binding offer to purchase products in accordance with these terms and conditions. You will, prior to confirming your order, have the opportunity to correct or delete the products you have placed in your shopping cart, and you may change the information provided in connection with your purchase. Your order will not be shipped and is thus not binding until you have pressed “Confirm order”. 

 

prices and payment

 

The price of a product is the price quoted at rudolphcare.com at the time of placing the order. We make reservations for misprints and sold out products. The shipping price, if any, is also stated on your order as well as the total price of your order, just as it will appear on the order confirmation.
All prices for products at rudolphcare.com are applicable until changed. All prices in EUR are stated inclusive of value added Danish tax (VAT) and duty, 25%, but exclusive of shipping costs. VAT will be deducted for delivery addresses outside EU.

You can pay via online banking or with Dankort® payment card, VISA-Dankort® payment card, Mastercard, VISA, VISA Electron, Maestro, JCB cards. Transaction fees equal to the rates set by NETS Denmark are added to the payment total.
Rudolph Care will draw the amount from your account, but not until the product is ready for shipment. Once the transaction has been carried through, it will appear from your account. When paying with a payment card, your information is sent directly and SSL encrypted to Rudolph Care’s payment provider. Rudolph Care has no access to your payment details.

 

Order confirmation

 

Rudolph Care sends you an electronic order confirmation, which constitutes acceptance of your offer to purchase. The order confirmation contains your order number, name, address, delivery address, method of payment, specification of products ordered and the total price including any shipping costs.

Rudolph Care stores a digital copy of all order confirmations, but we recommend that you print the order confirmation, as it contains important information regarding your purchase. At the same time, the order confirmation is expedient to have later, should you have second thoughts or have complaints about the purchase. Final agreement is entered into when the order confirmation is sent to you from Rudolph Care. The agreement comprises the products listed in the order confirmation. Once you receive the order confirmation, you should go over it and immediately contact Rudolph Care, if you believe that it contains faults or discrepancies. What is stated in the order confirmation is applicable unless you make objections immediately after receipt of the order confirmation, since Rudolph Care will in most cases ship the products immediately after sending the order confirmation. 

 

shipping

 

The usual shipping time is between 2 and 6 weekdays from the date of the order confirmation. Rudolph Care is responsible for the purchase until you have received it.
The shipping costs for your purchase appear from the order and the order confirmation and will be charged together with your payment for the products purchased.

The shipment is delivered to your home address or a parcel pickup location you choose near you. You will receive the address of the packet pickup location and the time of pickup at the email that was used on the webshop when ordering.

The price for shipment inside EU is EUR 18,00 for purchases totaling less than EUR 99,00. For purchases for more than EUR 100,00 delivery is free of charge.

Shipping outside EU is EUR 25,00 for purchases totaling less than EUR 159,00. For purchases for more than EUR 160,00 delivery is free of charge.

 
14 days cancellation right
 

You have the right to cancel your purchase of a product within 14 days after you have received the purchased product or until 14 days after the first shipment.
You may cancel your purchase of the product by:
- notifying Rudolph Care hereof and returning the product
- refusing to receive the product while giving us clear message about this
- omitting to collect the product while giving us clear message about this

You must forward a notification that you wish to cancel the purchase within 14 days. The notification should be sent to webshop@rudolphcare.com. You can also use a standard cancellation form and send
it to Rudolph Care, if you wish to cancel your purchase. The form will be sent with your order confirmation and here.
You cannot cancel a purchase by simply refusing to accept it without giving us clear message about this. We recommend that you keep your receipt or documentation that you have sent the notification and the product(s).

 

Return

 

If you regret your purchase, the item(s) should be returned to:

Rudolph Care
Vestergade 72
8990 Fårup
Denmark

The product(s) that you return must be securely wrapped. You have the responsibility for the package/product(s) until we receive it/them. So keep the receipt as well as any tracking number. The product(s) you return must be in fairly same condition as when received.
You must pay the costs in connection with returning the product(s). 

 

* Christmas Shopping 2018 *

 

For Christmas shopping applies the same return procedure as explained above. Though, we've extended your cancellation right until 31st January 2019. 

 

products excluded the cancellation right
 

Some products are excluded from the cancellation right including:
- delivery of products that for health or hygiene reasons are not suitable to be returned, and where the packaging has been broken after delivery.

Since our products are skin care products, you will lose your cancellation right if you break the packaging or use the product as it thus is not of health or hygiene reasons suitable to be returned.

 

refond of the purchase amount
 

You will receive your money back, including any shipping costs charged by Rudolph Care in relation to the purchase, as soon as possible after receipt of your notification of cancellation. If you need to return a product, you will not receive your money back until Rudolph Care has had the opportunity to examine the returned product.

 

complaints procedure
 

If you have any complaints concerning your purchase, please contact us on +45 33131123 (Monday – Friday, 9am-3pm) or by email: kontakt@rudolphcare.dk. You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home. chooseLanguage. When submitting the complaint, you must state our email address: kontakt@ rudolphcare.com.

 

duty of inspection and defects
 

When you receive your order, you must immediately examine the order in order to establish any defects or imperfections. You may complain to the Rudolph Care within two years after receipt of the order, in the case of defects or imperfections. However, you must always remember to make your complaint in reasonable time after having discovered the defect. 

 

personal data

 

The personal data provided to Rudolph Care in connection with your purchase at rudolphcare.com (name, address, telephone number, email etc.) and any other information you may give Rudolph Care will be treated confidentially and will be used to dispatch your order, for statistical purposes and in connection with other forms of contact with you. Rudolph Care does not collect information about you from other sources.
The personal data are transmitted from you to rudolphcare.com in a non-encrypted form. Personal data are stored by Rudolph Care in a database located on a secure server to which there is no public access from the Internet. Such information is stored for 6 years and only to the extent permitted by law.

According to the Danish Act on the Processing of Personal Data, you can obtain access to and correct the personal data that concern you. You can also object to the further use of your data.

Credit card information passes through rudolphcare.com to PBS via a secure and encrypted SSL connection. Rudolph Care has no access to your payment card information 

 

Cookies

 

In order to make the procedure for your future purchases at rudolphcare.com easier, rudolphcare.com applies so-called cookies. These are small files, which are stored on your own PC. This implies that you do not need to enter your address the next time you purchase products at rudolphcare.com. You can at any time delete cookies from your PC.

 

Marketing
 

When you enter your email address in connection with your purchase from Rudolph Care, Rudolph Care may use your email address to contact you regarding your order and regarding the marketing of similar products, unless you request us not to. In addition, Rudolph Care may use your email address to market products and services to you to the extent that you have accepted to receive such

marketing material. You can at any time opt out of receiving the material by using the link in the electronic marketing material that you receive. 

 

Standard cancellaton form

 

(for use only if you exercise your right of cancellation)

To: Rudolph Care Vestergade 72 8990 Farup Denmark

I/we (*) hereby declare that I/we (*) wish to exercise my/our right of cancellation related to my/our (*) contract of purchase for the following goods (*)/provision of the following services (*) Ordered on (*)/received on (*):
Customer(s) name:
Customer(s) address:
Customer(s) signature (for use if submitting form on paper only)
Date:

(*) Delete as applicable